/> Policies & Procedures – Aligned One Wellness

Infrared Sauna Rooms Now Available (Cold Plunge unavailable at this time)

Policies & Procedures

LATE ARRIVAL POLICY
In our efforts to make your visit more comfortable and provide you with the most effective treatment, our office has implemented a late arrival policy.

Should you arrive late, you will receive the remaining time allocated to your scheduled appointment, however you will be billed the full amount of the appointment duration you have reserved.

This is to ensure that clients coming in after you do not have to wait for their reserved time. We will try to accommodate late comers as best as possible, but cannot compromise on the quality and timely care provided to our other clients.

We truly appreciate your compliance and understanding with this policy so that we can continue to provide excellent care and customer service.
RESCHEDULE/CANCELLATION POLICY
Your appointment time has been reserved for you. In consideration of your practitioner and fellow clients, we ask that you contact us by phone, email or through the online booking at least 24 hours prior to your appointment or you will be charged the FULL amount for the service you booked.

We will do our best to fill your appointment slot and If we are able to do so, you will not be charged.
Please note however, that situations such as being called into work, working late or childcare issues are not considered an emergency.

If you have unique work/life demands that may affect your ability to honour our cancellation policy, we would be happy to speak with you about other booking options which may suit your lifestyle better!
NO SHOW POLICY
Please be considerate of our team by letting us know if you are unable to make your appointment. If you do not show up for your appointment you will be charged for the FULL service you booked. Clients who fail to show for appointments may be asked to pre-pay for future services. 

It is important that our Massage Therapists are compensated for their time.
PRIVACY POLICY
As a Health Information Custodian (HIC) under Ontario’s Personal Health Information Privacy Act (2004), We are bound by law and ethics to safeguard your privacy and the confidentiality of your personal information. It is not the practice of this office to buy, sell or trade private information.

Our responsibilities include:

  1. • Collect only the information that may be necessary for your care
  2. • Keep accurate and up-to-date records
  3. • Safeguard the medical records in our possession
  4. • Only when it is deemed necessary for your treatment , and with further written permission, will we contact other health care providers outside the clinic
  5. • Information may be shared with another health care provider (including any member of a regulated health profession under the Regulated Health Practioners Act) and organizations on a “need to know” basis only where required for your care (emergencies, serious safety issues, other RMTs in the clinic)
  6. • Disclose information to third parties only with your express consent, or when necessary for legal reasons
  7. • Retain and destroy records in accordance with the law

Your request for care implies consent for our collection, use and disclosure of your personal health information for purposes related to your care. As noted above, other purposes require your express consent.

Your rights include:

  1. • Understand the purposes for the collection, use and disclosure of your personal health information
  2. • Refuse or give consent to the collection, use, or disclosure of your personal health information, except where required by law
  3. • Withdraw or change your consent
  4. • Access to view your records
  5. • Request amendments to your records
  6. • Obtain copies of your records (please request the fees for this service).
  7. • Complain to the Office of the Information and Privacy Commissioner (OIPC) about a custodian’s refusal to give you access to all or part of a health record
  8. • Make a complaint to the Information and Privacy Commissioner about any breach of your privacy

If you have any concerns about the accuracy of your records, if you would like to discuss our privacy policy in more detail, or have specific questions or complaints about how your information is handled, please contact our office.



INFRARED SAUNA & COLD PLUNGE
Health and Safety
Members acknowledge that they are in good health and are physically able to use the Studio’s facilities and services. The Studio is not responsible for injuries or health issues arising from the use of its services. Members are encouraged to consult a healthcare professional before beginning any wellness regimen.

Code of Conduct
Users agree to:
  • Respect Studio staff, other members, and property.
  • Follow all posted guidelines and staff instructions for safe use of services.
  • Maintain a quiet and peaceful atmosphere during sessions to respect others’ experiences.

The Studio reserves the right discontinue services or ban users for violations of the Code of Conduct.




MEMBERSHIP & PACKAGES
General Terms

Sauna memberships are offered on a month-to-month basis with a 3 month minimum commitment period. Massage memberships are offered on a 6 or 12 month basis (month-to-month afterwards) with a 3 month commitment period. Memberships will automatically renew unless canceled in accordance with the cancellation terms.

Membership Fees
Membership fees are due monthly, on the [day specified or at time of sign up, e.g., 1st of each month], and will be automatically charged to the payment method on file. Membership and package fees are non-refundable, except as stated in your membership agreement. Any changes to membership pricing will be communicated with at least 30 days’ notice.

Booking and Usage
Members are required to book services in advance through the Studio’s online platform or by contacting the Studio directly.

Sauna packages must be used within 6 months. Unused sauna membership sessions will not be rolled over into the next month. 

Late Cancellation/No-Show Policy
Members must provide at least 24 hours notice to cancel or reschedule an appointment. Late cancellations or no-shows result in forfeiture of the session (member's sauna/massage credit will be used or credit card on file will be charged to cover cancellation fee).

Cancellation and Freezing Policy
Memberships can be paused (for up to 3 months on 12 month plans) or canceled at any time after the minimum commitment period by providing written notice to the Studio at least 30 days prior to the next billing cycle. Members remain responsible for any fees incurred during the 30-day notice period. 


DISCLAIMERS
WEBSITE DISCLAIMER

The information provided by Aligned One Wellness (“we,” “us” or “our”) on alignedonewellness.ca (the “Site”) is for general informational purposes only. All information on the Site is provided in good faith, however we make no representation or warranty of any kind, express or implied, regarding the accuracy, adequacy, validity, reliability, availability or completeness of any information on the Site. UNDER NO CIRCUMSTANCE SHALL WE HAVE ANY LIABILITY TO YOU FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF THE SITE OR RELIANCE ON ANY INFORMATION PROVIDED ON THE SITE. YOUR USE OF THE SITE AND YOUR RELIANCE ON ANY INFORMATION ON THE SITE IS SOLELY AT YOUR OWN RISK.

EXTERNAL LINKS DISCLAIMER

The Site may contain (or you may be sent through the Site) links to other websites or content belonging to or originating from third parties or links to websites and features in banners or other advertising. Such external links are not investigated, monitored, or checked for accuracy, adequacy, validity, reliability, availability or completeness by us. WE DO NOT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR THE ACCURACY OR RELIABILITY OF ANY INFORMATION OFFERED BY THIRD-PARTY WEBSITES LINKED THROUGH THE SITE OR ANY WEBSITE OR FEATURE LINKED IN ANY BANNER OR OTHER ADVERTISING. WE WILL NOT BE A PARTY TO OR IN ANY WAY BE RESPONSIBLE FOR MONITORING ANY TRANSACTION BETWEEN YOU AND THIRD-PARTY PROVIDERS OF PRODUCTS OR SERVICES.

PROFESSIONAL DISCLAIMER

The Site cannot and does not contain medical/health advice. The medical/health information is provided for general informational and educational purposes only and is not a substitute for professional advice. Accordingly, before taking any actions based upon such information, we encourage you to consult with the appropriate professionals. We do not provide any kind of medical/health advice. THE USE OR RELIANCE OF ANY INFORMATION CONTAINED ON THIS SITE IS SOLELY AT YOUR OWN RISK.

AFFILIATES DISCLAIMER

The Site may contain links to affiliate websites, and we receive an affiliate commission for any purchases made by you on the affiliate website using such links. Our affiliates include the following:

ShareASale
Amazon

TESTIMONIALS DISCLAIMER

The Site may contain testimonials by users of our products and/or services. These testimonials reflect the real-life experiences and opinions of such users. However, the experiences are personal to those particular users, and may not necessarily be representative of all users of our products and/or services. We do not claim, and you should not assume, that all users will have the same experiences. YOUR INDIVIDUAL RESULTS MAY VARY. 

The testimonials on the Site are submitted in various forms such as text, audio and/or video, and are reviewed by us before being posted. They appear on the Site verbatim as given by the users, except for the correction of grammar or typing errors. Some testimonials may have been shortened for the sake of brevity where the full testimonial contained extraneous information not relevant to the general public.

The views and opinions contained in the testimonials belong solely to the individual user and do not reflect our views and opinions. We are not affiliated with users who provide testimonials, and users are not paid or otherwise compensated for their testimonials.





GDPR PRIVACY POLICY
We collect your public profile data only from your consent that you grant before initiating Social Login, from the social network used to login at our website. This data includes your first name, last name, email address, link to your social media profile, unique identifier, link to social profile avatar. This data is used to create your user profile at our website. You can revoke this consent at any time by sending us an email.

We use Google Analytics to track social shares made at our website. Google automatically collect and store certain information in their server logs which includes device event information such as crashes, system activity, hardware settings, browser type, browser language, the date and time of your request and referral URL, cookies that may uniquely identify your browser or your Google Account, in accordance with their data privacy policy: https://policies.google.com/privacy

We embed a Facebook widget to allow you to see number of likes/shares/recommends and “like/share/recommend” our webpages. This widget may collect your IP address, your web browser User Agent, store and retrieve cookies on your browser, embed additional tracking, and monitor your interaction with the widget, including correlating your Facebook account with whatever action you take within the widget (such as “liking/sharing/recommending” our webpage), if you are logged in to Facebook. For more information about how this data may be used, please see Facebook’s data privacy policy: https://www.facebook.com/about/privacy/update

We use a Linkedin Share widget at our website to allow you to share our webpages on Linkedin. These requests may track your IP address in accordance with their data privacy policy: https://www.linkedin.com/legal/privacy-policy

We use Pinterest Save widget at our website to allow you to pin images to Pinterest from our webpages. These requests may track your IP address in accordance with their data

privacy policy: https://policy.pinterest.com/en/privacy-policy
REFUND POLICY
We provide digital and physical products as well as physical services. If you are unsure if a product or service is right for you, please contact us first via:
Email: info@alignedonewellness.ca
Call or Text: 647-448-7663

We do not provide refunds for any digital products due to the instant access you get to the product once purchased.

If a product you ordered is damaged during shipping we will replace the item or refund it based on each individual case. 

We ensure at time of booking through our intake forms and during your initial assessment that the service you booked is right for you. Services and classes are non-refundable however if you are unsatisfied with the service you received due to negligence on our part we are happy to rectify the matter.